Following numerous customer requests, the QR code scanner has been reintroduced. When creating a service case, users can either select the machine from a dropdown menu or use the QR code scanner to speed up the process.

How to use it:

1. Select "Create service case".

2. Select the service partner (if you have multiple).

3. Click on the QR code icon to open the camera.

4. Scan the QR code on the HOMAG machine.

If a ServiceBoard license is available, the machine will be automatically selected.

Users can now search for case numbers in the ServiceBoard search field. This simplifies finding specific cases, as service partners often reference case numbers in emails. The case number has been added as a searchable term.

How to use it:

1. Open the case overview in the ServiceBoard.

2. Enter your case number in the search field.

3. Click on “Search”.

4. A list of the most relevant results will be displayed, and users can easily find the corresponding case.

Any license purchased in the limited period from May to September 2025 is permanently free.

How to use it:

1. Go to the tapio Shop.

2. Select ServiceBoard.

3. Add a new license to your cart.

4. The license is purchased for €0 and remains permanently free.

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