Service cases can now be found by their case number via the integrated search. Previously, this partner-specific number was not included in the search. This update aims to make it easier to quickly locate specific cases and facilitate communication with service partners. 

How it works: 

1. Enter the case number in the search field 

2. Select “Search” 

A list of the most relevant search results will be displayed, with the best match appearing at the top of the list.